We provide our customers with a comprehensive management of their networks communications data and voice.

User support 

Incident management with great service orientation
Activity management
Stock tracking
Use of own or customer’s ticketing application

Maintenance and monitoring

Diagnosis, registration, treatment and resolution of incidents
Monitoring of networks, equipment, lines
Detection, registration, alarm discrimination
Constant information to the customer of the state of the service

Service management

Monitoring of the KPI, KPM and KPG service
Service Level Agreements
Periodic follow-up with the client
Control of the plant inventory (CMDB)

Performing periodic tasks

Execution of operational tasks following the operative instructions created by experts in each of the technologies.
Preparation and execution of periodic tests on the service.
Review and control of configurations of installed equipment.

Provision 

 Facilities coordination
Start-up and configuration of equipment
Administrative tasks
Modification of equipment configuration

Systems Technician Services

Maintenance of communications lines
Customer LAN maintenance
Solution design, implementation of improvements and trend analysis
Development of projects for fixed and mobile networks

Our work environments