Workplace Management

We have a team of professionals specialized in the provision of services for a global management of the job. Through a service portal, we manage customer service, incidents and availability of IT resources associated with the job. 

We guarantee its availability always based on the levels of service previously agreed with our customers, thanks to an efficient, proactive management, based on quality standards, and personalized and integrated support that provides customers with significant benefits.

gestion-redes-lan
LAN network management
gestion-servidores
Server Management
gestion-telefoniafija
Fixed Telephony Management
gestion-movilidad
Mobility Management
gestion-videoconferencias
Videoconference management
gestion-usuarios
User Management
gestion-impresiones
Print Management
gestion-seguridad
Security management
provision-hardware
Hardware Provision
mantenimiento-hardware
Hardware Maintenance
distribucion-software
Software Distribution
homologacion-software
Software Homologation

We offer a efficient, proactive management, based on quality standards, and a custom and integrated support which provides customers with significant benefits.

We have experience in numerous projects for leading companies in the ICT sector. We use ITIL methodology and a working model based on the client and the value it receives.

Our services can be offered both in our facilities and in those of the client, but always by teams of multidisciplinary professionals with continuous training, which guarantee the success of the project.

For the management of the Workplace Management service, our own advanced service management solution, ServiceONE, integrates with the leading tool in the market regarding the use of artificial intelligence applied toticketing and to user management: IBM Watson.

·  Service Portal for requests and incidents
·  Custom service catalog
·  Design and follow up of SLA / OLA
·  Registration and collection of KPI’s
·  Monitoring of criticalities
·  Monitoring of criticalities
IBM Watson is the bet of Concatel SII to add to ServiceONE a cognitive conversational experience that provides answers and acts in self-service mode thanks to its cognitive technology able to understand, learn, reason and interact with humans.

·  Reduction of support costs
·  Rapid resolution of incidents
·  Improve customer satisfaction
·  Reduced response time
·  Metrics for advanced analytics