Application
maintenance

We provide application maintenance services with service level agreements

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Inicio > Application maintenance

We have the ability and the experience

We have developed our own

Application Maintenance model

We define together with the client

specific KPIs & SLAs

We offer support of

level 1, 2 & 3

We also offer

dedicated maintenance teams

Our Application Maintenance services

We respond to the needs of our clients to administer, manage, and maintain their software applications in optimal operation. Only in this way is it possible to ensure that they can evolve and respond continuously, guaranteeing business requirements.

Thus, and thanks to our extensive knowledge of different applications, domains, and technologies, we provide the customer with 1st, 2nd & 3rd level support services.

  • Delimited evolutionary & other evolutionaries

  • Preventive maintenance

  • Corrective maintenance & incident management

  • Technical advice

  • Product and tool management

We know that time is a high value resource, and that is why we guarantee technical support and an agile, flexible, and adapted application maintenance service. We offer technical support in both the development and methodological fields, through a flexible technical team with extensive knowledge of recurring service processes.

Our proposal is based on a vision of the service based on compliance with the Service Level Agreements (SLA) and on continuous improvement based on three basic principles: homogenization, simplification, and standardization. In addition, we can incorporate expert profiles dynamically and flexibly (FarmTeams), and have the ability to work with third parties.

Our technological competencies

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