Learn about our custom solutions with Jira Service Desk.
Jira Service Desk
The Atlassian ITSM solution for agile teams
Jira Service Desk
Although the new generation already has a name and is called Jira Service Management. An enhanced version of Atlassian’s current ITSM tool, it is the entry point for customer requests and issues, reducing the amount of emails and phone calls.
Jira Service Desk also has the ability to configure Service Level Agreements (SLAs) to measure time, organize incoming work and improve service, as well as customizable reports to identify trends.
Jira Service Desk is, therefore, the ITSM tool for IT services and incident management that require a more collaborative work and agility in deliveries.
Advantages of using Jira Service Desk in your projects
IT services optimization
With Jira Service Desk you can manage your IT services through digital workflows and automated processes to provide a high quality service. Coordinate requests, respond more quickly to incidents, and anticipate future failures and / or outages. And it is already known that the greater the availability of services, the greater the business productivity.
Strategic decision making
Jira Service Desk improves understanding of business needs. Its structured approach will help you align IT with business objectives, as well as reduce costs and access up-to-date, high-value information to identify trends and improve strategic decision-making.
The adoption of IT service management processes and tools leads to greater responsiveness, efficiency and consistency. Jira Service Desk ensures the satisfaction of end users, who see their expectations satisfied (ease of use, self-service, request catalogs, availability of knowledge and customer-centric support).