We carry out the integral management of communications and networks, both data and voice, and we guarantee their availability, ensuring a rapid restoration of service in the event of incidents.
Communications & networks
We build a robust and reliable IT infrastructure
Our main strengths
We carry out services of management and monitoring 24/7
We have a Specialized Technical Office
We always work with the main technologies on the market
We respond to your needs with the best expert engineers
Our Communication and Network services
- Management of tickets with service orientation
- Quality monitoring based on Service Level Agreements (KPIs, KPMs y KPGs)
- Control of the plant inventory (CMDB)
Our highly qualified experts supervise and maintain network and communication infrastructures in good working order, detecting possible breakdowns and acting proactively. We work based on the Service Level Agreements previously defined with the client, so that quality is a constant in our daily work.
- Registration, diagnosis, and resolution of incidents
- Monitoring of networks, equipment, and lines
- Preparation and execution of periodic tests on the service
We are convinced that the constant optimization of systems is essential and must respond to the changing needs of the company. With the objective of guaranteeing continuous improvement, we supervise the services and equipment, at the same time that we design and develop solutions tailored to the business, to respond to the new requirements identified during the maintenance of the systems.
- Evolutionary and proactive maintenance of communication lines and LAN
- Design of solutions, implementation of improvements and trend analysis
- Development of projects for fixed and mobile networks
Our control over the IT environment covers the commissioning and configuration of equipments, as well as the coordination of installations and control of configurations.