Outsourcing

Optimize your productivity and competitiveness in the market thanks to our teams of dedicated experts

Outsourcing

At SII Concatel we have redefined the way of understanding the Outsourcing service thanks to the experience acquired over more than 15 years in projects. The result of this evolution is our current Service Delivery Center model applicable to Software Development, Application Management & Maintenance, IT Support, Helpdesk, Workplace Management and much more.

Tell us what you need

Let’s talk about your needs. We can offer you all kinds of Outsourcing services to cover your IT needs.

Keys to success

How do we do it?

BPO servicios SII Concatel

We adapt to you

  • Together with the client, we define their needs and objectives.
  • We respond with specific and personalized solutions.
  • We adapt quickly and agilely to any operational and strategic change.
  • We are 100% flexible: we work onsite, offsite and nearshore.

Dedicated teams

  • We focus on what really matters: customer satisfaction.
  • We offer stable equipment that guarantees maximum productivity.
  • We invest in service through training and continuous improvement of dedicated teams.
BPO equipo ágil SII Concatel
SII Concatel Servicio BPO

Continuous improvement

  • Our work methodology combines Agile, ITIL and Project Management
  • We use Atlassian to maximize the objectivity of tracking analytics.
  • We offer continuous improvement of the service based on strategic KPI’s.
  • We contextualize the results based on the potential of dedicated teams.

¿Why SII Concatel?

More than twenty years of experience guarantee us

  • We have stable and multidisciplinary teams trained to provide a comprehensive response to our clients.
  • We work with leading tools and technologies
  • We optimize processes in significant business areas so that you can focus on your core
  • We guarantee the time-to-market of your products and services with partial deliveries
  • We take care of guaranteeing the quality and continuity of the service
  • We are flexible and at all times we adapt to your needs
  • We commit to you

#SuccessCase

We drive innovation in companies around the world

Application Management & Maintenance

SII Concatel has a long history of collaboration with the largest Spanish airline in number of destinations. Together with them, our BPO service has evolved and improved exponentially, going from the outsourcing of specific tasks to a global and comprehensive management of the Application Management & Maintenance service that covers mobility, development, evolutionary and corrective maintenance of your applications.

The Service Delivery Center model adopted allows the airline to maintain its applications and at the same time apply continuous improvement to its projects with a strategic scope.

Systems and HelpDesk

We have been working with an important Spanish multinational in several of its projects for the Public Administration for more than 10 years through an uninterrupted service of comprehensive management of systems, communications networks and workstations.

We have centralized and professionalized user support, and we have articulated a maintenance and evolution strategy that allows taking advantage of the detected needs, as well as guaranteeing continuous improvement in both results and long-term procedures.

They already trust us…

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