Outsourcing

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Outsourcing any service is a strategic decision that involves incorporating an external provider into the value chain. We are aware of the responsibility that this trust implies, and we respond to it, establishing stable and lasting relationships with our clients based on our ability to understand any type of business. Depending on the requirements of each project, we offer different adapted and adaptable intervention methods: on-site, off-site, and offshore or nearshore.

Our Outsourcing solutions

We have unified service centers with the personnel, knowledge, and tools necessary to operate both on-site and off-site. We offer this service in a dedicated way and adapted to the needs of each client, either in their facilities or ours, providing from the first day the advantages of outsourcing the service with a high level of resolution at the first level, thanks to the demanding continuous training plan to which our agents are subject.

  • Contact Center
  • Help Desk – CAU
  • Shared Service Center

Innovative solutions and services and sector-specific certifications in the field of server management from our Support Center. Our team give agile and flexible responses to any incident related to voice, data and IT services, so that our clients’ operations do not suffer delays.

We provide our clients with access to the technology labor market, minimizing the risks of the selection, evaluation and hiring process, and providing decision-making autonomy. We are experts in the selection of personnel, and we offer agility in our hiring processes thanks to a team of experts that works every day to find the best professionals in the market.

We carry out the integrated management of the workplace in an efficient and proactive way. We offer personalized support that translates into real benefits for the client, and we work based on Service Level Agreements. In addition, we have our own ticketing tool and a development department capable of dealing with integrations and applying improvements to the applications.

  • Hardware and software maintenance
  • Support and monitoring
  • Software distribution
  • Service Delivery Management

The most suitable solution for those clients who are aware of the need to transform the test management and software testing of their business and want to obtain high quality services, without incurring large expenses and without daily responsibilities. Our Factories, with capacity for numerous testers, offer Testing & QA services in offshore and nearshore mode, based on Service Level Agreements and using the leading tools in the market.

  • Work centers in Spain and Argentina
  • Extended hours
  • Multi language
  • Customer orientation and agile structure
  • Ability to adapt to work overloads

Outsourcing the production of images for eCommerce platforms through automated processes of 2D and 3D product photography, 360º images, and video.

WIO is a fully industrialized imaging factory that meets the quality parameters required by the leaders of the online sales market.

www.wio360.com

Companies from all over the world are growing their business with us

Why SII?

We make our entire offering available to our clients

  • We select the best talents in the market
  • We offer agile and tailored recruiting services
  • We work with leading tools
  • We take care of everything to ensure the continuity of the service
  • We are flexible and adapt to your changing needs
  • We are committed to you

We drive innovation in companies around the world

Learn more about us

See what's happening at SII!

“Technology and sustainability” was the key theme of the Diada Graus TIC, one of the most important events in the sector, and of which SII Concatel was a sponsor

“Technology and sustainability” was the key theme of the Diada Graus TIC, one of the most important events in the sector, and of which SII Concatel was a sponsor

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SII Concatel, participant and sponsor of the 2021 Diada TIC

SII Concatel, participant and sponsor of the 2021 Diada TIC

On September 25, the new edition of the ICT Day will be held and, as sponsor of the event, SII Concatel will participate in the debate on education, public administration and companies, with a presentation by Joan Carrillo, General Director of the company.

SII Concatel obtains the ‘Best Performer IT’ at EcoVadis Sustainability Leadership Awards 2021

SII Concatel obtains the ‘Best Performer IT’ at EcoVadis Sustainability Leadership Awards 2021

Last Monday SII Concatel was awarded by Ecovadis as the most sustainable IT provider during the annual ‘Ecovadis Sustainability Leadership Awards’, held in Paris.

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