Service Desk & User Support

We work every day to guarantee the availability of your systems

Technology is already a fundamental part of our daily life and now the most important thing is to ensure the proper functioning of information and management systems. Because only by giving agile and quality responses, companies will avoid any interruption or breakdown affecting the competitiveness of the business.

At SII we take charge of technology so that our clients can develop their professional activity normally and focus on their core business. We support modern companies around the world that are choosing flexible work strategies oriented to the management of workplace and user services.

Our main strengths

We offer a 24/7 support  service

We are with you 365  days a year

Our approach is user-centered

We have our own ticketing tool

Our Service Desk and User Support services

We cover different business areas

IT User Service Center
Workplace Management

We drive innovation in companies around the world

Always with respect for our environment and our society, and thinking about the common good, we dedicate part of our activity to research and technological development, while participating in several of the most important European projects dedicated to R&D.

Learn more about us

See what’s happening at SII!

SII Concatel en proyecto europeo i+D+iWhat´s new
14 de June de 2021

SII Concatel participates in the European R&D project that will transform tourism experiences

Experience tourism and the concept of responsible and sustainable tourism are gaining more and more followers. The European ACE-IT Project seeks to reinvent tourism experiences…
ServiceONE ESM is now GXP Compliance tool, for the Health & Pharma sectorWhat´s new
14 de June de 2021

ServiceONE strengthens its commitment to the Life & Science sector and becomes a GxP Compliance Tool

ServiceONE ESM has passed the Oqotech audit for the GxP & ITIL Compliance Tool standards, and therefore becomes a quality guarantee for companies in the…
Metodologías ágiles en empresas españolas para transformación digitalWhat´s new
1 de June de 2021

77% of Spanish companies plan to address their digital transformation through Agile Methodologies

The pandemic has been a litmus test for all those organizations that had not yet adopted the principles and ways of working of the Agile…
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