Service Desk &
User Support

We work every day to guarantee the availability of your systems

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Technology is already a fundamental part of our daily life and now the most important thing is to ensure the proper functioning of information and management systems. Because only by giving agile and quality responses, companies will avoid any interruption or breakdown affecting the competitiveness of the business.

At SII we take charge of technology so that our clients can develop their professional activity normally and focus on their core business. We support modern companies around the world that are choosing flexible work strategies oriented to the management of workplace and user services.

Our main strengths

We offer a

24/7 support service

Our approach is

user-centered

We are with you

365 days a year

We have our

own ticketing tool

Our Service Desk and User Support services

We cover different business areas

We drive innovation in companies around the world

Learn more about us

See what's happening at SII!

International Day of Women and Girls in Science and Technology – We Are #WomenIT

International Day of Women and Girls in Science and Technology – We Are #WomenIT

The International Day of Women and Girls in Science was born with the objective of recognizing the critical role that women and girls play in science and technology. Science and gender equality are essential for sustainable development. Still, women continue to encounter obstacles in these fields.

Artificial Intelligence breakthrough inthe Insurance sector with the Oxilate Project, led by SII Concatel

Artificial Intelligence breakthrough inthe Insurance sector with the Oxilate Project, led by SII Concatel

SII Concatel joins the OXILATE revolution: Collective Intelligence, Knowledge Graphs and Machine Learning The Oxilate Project (Operational eXcellence by Integrating Learned information into Actionable Expertise – ITEA 3) is a European Project dedicated to R & D & I that seeks to create an intelligent assistant that provides insurance agents with the ability to take strategic decisions in real time about the kind of customer they have, or competitors meaningful data.

SII Concatel again passes the audit for the main international IT Service Management certification (ISO 20,000)

SII Concatel again passes the audit for the main international IT Service Management certification (ISO 20,000)

Last December, SII Concatel carried out the audit for the renewal of the ISO 20,000 Certification, the internationally recognized standard in IT Service Management (Information Technology). It is the first IT service management system certifiable under a globally recognized standard.

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