We manage the workplace in a proactive and comprehensive way, offering personalized support and guaranteeing continuous improvement of the service. Our specialized technicians manage, control, and monitor the workspace (infrastructures, devices, communications, and systems) and provide support through an integrated management model that prioritizes user satisfaction and is flexible to their demands.
So that the device, the network, and the workplace are never an obstacle to productivity
Our main strengths
We offer a personalized service with end-to-end support
Our approach is user-centered
We are with you 365 days a year
We have our own ticketing tool
Our Workplace Management services
- Remote technical support
- On-site technical support
Through our service portal, we manage user service, the resolution of tickets and services, and we guarantee the availability of IT resources associated with the job.
We are a guarantee of quality, we work based on the Service Level Agreements, and we always monitor the indicators and KPIs to guarantee the quality of the services provided.
- Hardware provision and maintenance
- Software distribution and approvals
- User Support
- Resolution of incidents
- Videoconference management
- Fixed telephony and mobility management
- Print management
- Desktop and app virtualization
- Display of models and layouts
- Unification of communications
Our ticketing platform
We use ServiceONE, our own platform for Service Management based on ITIL that is easily adapted to the management of any type of service and offers a significant reduction in costs and response times.