Workplace
Management

So that the device, the network, and the workplace are never an obstacle to productivity

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Inicio > Workplace Management

Our main strengths

We offer a personalized service with

end-to-end support

We are with you

365 days a year

Our approach is

user-centered

We have our

own ticketing tool

Our Workplace Management services

We manage the workplace in a proactive and comprehensive way, offering personalized support and guaranteeing continuous improvement of the service. Our specialized technicians manage, control, and monitor the workspace (infrastructures, devices, communications, and systems) and provide support through an integrated management model that prioritizes user satisfaction and is flexible to their demands.

  • Remote technical support
  • On-site technical support

Through our service portal, we manage user service, the resolution of tickets and services, and we guarantee the availability of IT resources associated with the job.

We are a guarantee of quality, we work based on the Service Level Agreements, and we always monitor the indicators and KPIs to guarantee the quality of the services provided.

  • Hardware provision and maintenance
  • Software distribution and approvals
  • User Support
  • Resolution of incidents
  • Videoconference management
  • Fixed telephony and mobility management
  • Print management
  • Desktop and app virtualization
  • Display of models and layouts
  • Unification of communications

 

Our ticketing platform

We use ServiceONE, our own platform for Service Management based on ITIL that is easily adapted to the management of any type of service and offers a significant reduction in costs and response times.

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Contact us! Our team will be happy to assist you. 
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